At Pixel Beauty Cosmetics, your satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below:

Eligibility for Refunds

• Refund requests must be made within 14 days of receiving your order.

• To be eligible, products must be unused, in their original packaging, and in the same condition as when you received them.

• Products that are opened, used, or damaged by the customer are not eligible for a refund.

How to Request a Refund

• Contact our Customer Service team at [your contact email] with your order number and reason for the refund request.

• We may ask for photos or evidence of the product’s condition.

Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7-10 business days using the original payment method.

• Shipping and handling fees are non-refundable.

Exchanges

• If you wish to exchange a product, please contact us to arrange the exchange. Exchanges are subject to product availability.

Non-Refundable Items

• Gift cards, sale items, and personalized products are not eligible for refunds.

Damaged or Defective Products

• If you receive a damaged or defective product, please contact us immediately at Info@skinlighteners.co.za with photos. We will arrange a replacement or refund promptly.

• If you have any questions about our refund policy, feel free to reach out. We’re here to help you have the best experience with Pixel Beauty Cosmetics!